Last updated: February 2026
1. Scope of Application
These Terms & Conditions govern the use of this website and the purchase of products from Cooka’s Cookies.
By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.
These Terms apply to all customers purchasing products through our online store.
2. Company Information
This website is operated by:
Legal Entity: Cooka’s World – Pet Services, Lda.
Address: Caminho do Ribeiro 5, 2710-118 Cabriz, Portugal.
VAT / NIF: PT 514188251
Producer Number: NII PT5AA25368 | NCV: V8124
Email: cooka@cookascookies.com
3. Products and Orders
3.1 Cooka’s Cookies sells handmade pet treats and accessories through this online store.
3.2 All products are subject to availability. We reserve the right to modify or discontinue any product without prior notice.
3.3 By placing an order, you confirm that all information provided is accurate and that you are authorized to use the selected payment method.
3.2 All products are subject to availability. We reserve the right to modify or discontinue any product without prior notice.
3.3 By placing an order, you confirm that all information provided is accurate and that you are authorized to use the selected payment method.
3.4 We reserve the right to refuse or cancel orders in cases of suspected fraud, pricing errors, or technical issues.
4. Prices and Payment
4.1 All prices are shown in euros (€) and include applicable VAT.
4.2 Payment is processed securely through Shopify-supported payment providers.
Orders will only be processed after successful payment authorization.
4.2 Payment is processed securely through Shopify-supported payment providers.
Orders will only be processed after successful payment authorization.
5. Delivery
5.1 Shipping costs and estimated delivery times are calculated at checkout.
5.2 While we strive for punctuality, delivery times are estimates and may vary due to carrier delays or customs procedures outside our control.
5.2 While we strive for punctuality, delivery times are estimates and may vary due to carrier delays or customs procedures outside our control.
5.3 For international orders outside the EU, any additional customs duties or taxes are the responsibility of the customer.
6. Right of Withdrawal (EU Consumers)
6.1 According to EU law, consumers have 14 days to withdraw from a purchase.
6.2 Exceptions for Edible Goods: As our treats, cakes, and jars are handmade edible items liable to deteriorate rapidly or involve hygiene seals, the Right of Withdrawal does not apply to food products once delivered.
6.3 Non-edible items: Toys and accessories may be returned within 14 days if unused, undamaged, and in their original packaging. Return shipping costs are the responsibility of the customer.
6.2 Exceptions for Edible Goods: As our treats, cakes, and jars are handmade edible items liable to deteriorate rapidly or involve hygiene seals, the Right of Withdrawal does not apply to food products once delivered.
6.3 Non-edible items: Toys and accessories may be returned within 14 days if unused, undamaged, and in their original packaging. Return shipping costs are the responsibility of the customer.
7. Returns
7.1 Full details regarding returns are available in our Returns & Refunds Policy.
8. Intellectual Property
All content on this website (text, images, logos, branding, and our secret recipes) is the intellectual property of Cooka’s Cookies. Reproduction without prior written consent is strictly prohibited.
9. Limitation of Liability
Cooka’s Cookies shall not be liable for indirect damages arising from the use of this website. Our total liability for any product shall not exceed the purchase price paid for that product.
10. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of Portugal.
Any disputes shall be subject to the jurisdiction of the Portuguese courts, without prejudice to mandatory consumer rights in your country of residence.
11. Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), available at:
Consumers may use this platform to resolve disputes.
12. Online Complaint Book (Livro de Reclamações)
In accordance with Portuguese law (Decreto-Lei n.º 156/2005, as amended), consumers may submit complaints through the Portuguese Online Complaint Book, available at:
This platform allows consumers to formally lodge complaints regarding goods or services provided in Portugal.
Alternative Dispute Resolution (RAL): In case of a dispute, you may resort to:
CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa (www.centroarbitragemlisboa.pt ).