1. Identity of the Data Controller
This website is operated by:
Cooka’s World – Pet Services, Lda.
Caminho do Ribeiro 5
2. Personal Data We Collect
Cooka’s World – Pet Services, Lda.
Caminho do Ribeiro 5
- 2710-118 Cabriz
- Portugal
- Email: cooka@cookascookies.com
2. Personal Data We Collect
We may collect and process the following categories of personal data:
2.1 Information You Provide Directly
- Full name
- Billing and shipping address
- Email address
- Telephone number
- Order and purchase details
- Account login information (if applicable)
- Marketing preferences
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Device and browser information
- Pages visited and browsing behavior
- Date and time of access
- Cookie identifiers
- Further information is available in our Cookie Policy.
3. Purposes and Legal Basis for Processing
We process your personal data only when we have a lawful basis under Article 6 GDPR.
3.1 Order Processing and Contract Performance
- We process your data to:
- Manage purchases
- Process payments
- Fulfill and deliver orders
- Communicate regarding your order
- Legal basis: Performance of a contract (Article 6(1)(b) GDPR).
- Retention period: Up to 10 years to comply with Portuguese tax and accounting laws.
3.2 Customer Support
- We process your data to respond to inquiries, complaints, or product-related questions.
- Legal basis: Legitimate interest (Article 6(1)(f) GDPR).
- Retention period: Up to 2 years after the last interaction.
3.3 Marketing Communications
If you subscribe to our newsletter or provide explicit consent, we may send:
- Promotional offers
- Product launches
- Company updates
- You may withdraw your consent at any time by clicking “unsubscribe” in our emails or by contacting us directly.
- Legal basis: Consent (Article 6(1)(a) GDPR).
Retention period: Until consent is withdrawn.
3.4 Website Analytics and Cookies
We use cookies and analytics technologies to improve website functionality and user experience.
Where required by law, we rely on your consent before placing non-essential cookies.
Legal basis: Consent.
4. Payment Processing
Payments are processed securely through authorized third-party payment providers. We do not store complete credit card details on our servers.
5. Sharing of Personal Data
We may share your personal data with trusted service providers strictly for business purposes, including:
- Shopify (e-commerce platform provider)
- Payment processors (e.g., Stripe, PayPal)
- Shipping and logistics partners
- Email marketing providers
- Accounting and legal service providers
- All service providers are contractually required to comply with GDPR and to process data only according to our instructions.
6. International Data Transfers
Some service providers may process personal data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Policy and to comply with legal obligations.
When data is no longer required, it is securely deleted or anonymized.
8. Your Rights Under GDPR
Under the GDPR, you have the right to:
- Access your personal data
- Request rectification of inaccurate data
- Request erasure of your data
- Restrict processing
- Request data portability
- Object to processing
- Withdraw consent at any time
To exercise your rights, please contact us at:
cooka@cookascookies.com
9. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.
10. Right to Lodge a Complaint
If you believe your data protection rights have been violated, you have the right to lodge a complaint with:
Comissão Nacional de Proteção de Dados (CNPD)
www.cnpd.pt
11. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be published on this page with an updated revision date.