At Cooka’s Cookies, we care about your privacy and want to be fully transparent about how we handle your personal information. We believe in protecting your data as carefully as we choose our ingredients.
This website is operated by Cooka’s World – Pet Services, Lda.,located in Portugal. We act as the controller of your personal data in accordance with the EU General Data Protection Regulation (GDPR).
1. Identity of the Data Controller
Legal Entity: Cooka’s World – Pet Services, Lda.
Address: Caminho do Ribeiro 5-5A, 2710-118 Cabriz, Portugal
VAT Number (NIF): PT 514188251
Email: cooka@cookascookies.com
2. Personal Data We Collect
We collect information to provide you with the best shopping experience:
- Information You Provide: Name, billing/shipping address, email, phone number, and payment details.
- Information Collected Automatically: IP address, browser type, and how you interact with our shop (via cookies). Please see our Cookie Policy for more details.
3. Purposes and Legal Basis for Processing
- Order Fulfillment: To process your purchases and deliver your cookies.
- Customer Support: To answer your questions or handle returns.
- Marketing: To send you tasty updates and offers (only if you opt-in!).
Legal basis: Consent.
- Legal Obligations: To comply with Portuguese tax laws (billing).
4. Data Retention
- Billing Data: We are required by Portuguese law to keep invoices for 10 years.
- Customer Profile: Kept for 2 years of inactivity, after which it is deleted or anonymized, unless you have an active subscription or consent.
5. Sharing of Personal Data
We may share your personal data with trusted service providers strictly for business purposes, including:
- Shopify (e-commerce platform provider)
- Payment processors (e.g., Stripe, PayPal)
- Shipping and logistics partners
- Email marketing providers
- Accounting and legal service providers
6. International Data Transfers
Some service providers may process personal data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
7. Your Rights Under GDPR
Under the GDPR, you have the right to:
- Access, Correct, or Delete your data.
- Object to processing or request Data Portability.
- Withdraw Consent at any time (e.g., clicking "unsubscribe" in emails).
To exercise these rights, simply email us at cooka@cookascookies.com.
8. Data Security
We implement SSL encryption and secure payment gateways to protect your information. While we do our part, we recommend you always use secure connections and updated software.
9. Complaints & Disputes
If you feel your rights have been violated, you can contact the CNPD – Comissão Nacional de Proteção de Dados (www.cnpd.pt).
Alternative Dispute Resolution:
In case of a dispute, you may resort to an Alternative Resolution Entity:
- CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa (www.centroarbitragemlisboa.pt).
- More info at Portal do Consumidor: www.consumidor.pt.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be published on this page with an updated revision date.